Client Service Consulting
According to the American Marketing Association, marketing is “the activity and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients and partners.” It’s about meeting the needs and wants of your customers or clients. And to be a great marketer, you must focus on your customers. Good customer service takes care of your customer's needs by providing professional, high quality service before, during, and after the customer's requirements are met. The best client service leaders earn their client’s trust and not only maintain the current business but generate new business.
At The Moose Consulting, with 20+ years of marketing experience including 12+ years of client services experience, we are experts in client service.
CBS: As part of in-house Promotion Marketing Agency, led development of many marketing programs for CBS advertisers
MKTG: Hired as the Vice President of Client Services to manage two of the agencies largest clients, Nike and CBS. As General Manager, opened and operated the Chicago office managing over $3MM in revenue from long-term clients including the NCAA, P&G, Nike and ComEd.
ION Marketing Group: As COO, developed processes and systems to help make Client Services function more efficient and effective.
And how do we do this? By being meticulous in keeping our clients happy. We are:
Proactive, Strategic, Creative, Reliable, Deadline-driven, Accountable, Goal-focused, Good listeners, Good communicators, Naturally Curious
So if you need help 1) developing/analyzing client service processes; 2) growing your current business; or 3) training your client service team, contact us and see how we can help take your Client Services to the next level.